FAQ

ANSWERS TO YOUR QUESTIONS

Shopping Information 

HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Please note that we take an average of 3 to 5 business days to print your order. After this time we will ship your order to your destination. The shipping time, depending on the country and shipping method is about 1-8 days. Please take into account any holidays that may affect delivery times.
DO YOU SHIP INTERNATIONALLY?
We offer worldwide shipping to over 190 countries and regions.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
We safely accept all major credit cards and PayPal. We also accept Apple Pay and Google Pay.
IS BUYING ON-LINE SAFE?
IQUIA is protected by the highest security standards. SSL encryption ensures that your payment information only reaches us in encrypted form. Your data is secure with us. Further information can be found in the Privacy Policies.

Orders and Returns

HOW DO I PLACE AN ORDER?

If your item is available in different sizes or colors, please carefully select the correct size or color before clicking "Add to cart". You will then be taken to our shopping cart page where you can review your items and proceed to your order processing by entering your shipping address.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, accounts are completely voluntary.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
If your question is still not answered, please do not hesitate to contact us personally. Our help specialists are trained to solve your problem to your complete satisfaction. You can reach us here: hello@iquia.com
HOW CAN I CANCEL OR CHANGE MY ORDER?
If you want to add items to your existing order, please place an additional order. We do not store your credit card details and cannot make any changes after your order has been placed.  Cancellations will only be accepted for full price items within 60 minutes of order placement.  If you need to cancel your order for any reason, please contact us immediately at hello@iquia.com if you can cancel within the specified period.  We process orders as quickly as possible so cancellations are time-sensitive.
HOW DO I TRACK MY ORDER?
You will receive a confirmation email containing a tracking ID and a link to track your package's journey. Please wait 48 hours for the tracking information to be displayed.

THE IQUIA IDEA

IQUIA stands for craftsmanship

All our prints are applied to the product with the greatest care and honest craftsmanship. Therefore every article is unique - no matter if shirt, hoodie, mug or smartphone case. We have very high quality standards for ourselves and all the materials we use. Should it nevertheless happen that we make a mistake in printing, you will of course receive a new product, which matches your expectations.

IQUIA stands for sustainability

We produce all print products only on demand. As soon as you order one of our products, it will be printed individually for you. In this way we save the resources of our planet together. This means that you will probably receive your product within 12 days, depending on the shipping method.

IQUIA stands for equality

We are aware that we live in a world in which not all resources are equally and fairly distributed. But every small step can help people who are disadvantaged. Therefore we donate 1 € per order to UNICEF Germany. The purpose of the donation is the prevention of child labour. So you and us, we help where it is necessary. Everyone is equal and everyone has a right to receive aid. You can find more information about this topic here.

WHY TO BUY FROM US