We send to over 190 countries in the world. We believe that everyone should benefit from our product. We also think that in today's world no customer should pay more shipping costs. You only pay for the product, we always send it to you free of charge. Of course in a tracked package.
Delivery times vary depending on the country. All packages are shipped with a tracking code, so you always have full control and transparency over your package. You always know where it is. As we are a small company with two employees and we ship our products worldwide, the products will arrive within 10-14 days. We strive every day to improve our procedures and processes so that our product reaches you as soon as possible.
Our aim is to give you a perfect product. In a continuous process there is unfortunately also the possibility that errors cannot be completely excluded. Accordingly, you have a satisfaction guarantee. If the product should be defect, then you have naturally the possibility a new product to receive or a full refund to get. Just send us a short message by mail to firstname.lastname@example.org We are here to help you!
If it should actually come to the case that the product is damaged, then send us a picture and you receive free of charge a new one. You do not need to return the old one. If you do not like the product and would like to make use of our satisfaction guarantee with a full refund, then simply send the package to the following address: IQUIA Hendrik Schmidt Wiesbadener Str. 71 14197 Berlin For returns we can unfortunately not cover the costs.
Mistakes can happen. Therefore write us a mail within 6 hours after your order to email@example.com with your Order-ID and the new address. For changes of the shipping address after this period, we can not guarantee. We also do not guarantee for lost parcels. If the package has been marked as delivered by the shipping company, it is delivered.
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